Hospital Services
From our Adult & Children's Medicine unit to our Heart Center to our Sleep Center, McKenzie-Willamette Medical Center offers a full-range of extraordinary care in a patient-centered, technologically advanced environment. Please click on a service link below, or scroll down after the links, to find out more about our services.
Admissions, Patient Registration & Scheduling
You can preregister for a planned hospitalization by contacting Admitting at 741-4599. General information will be taken, including insurance information. Preregistration can save you time at your admission appointment.
For scheduled admissions, please bring the following items:
Social Security card
Picture ID
All active insurance cards
Advanced Directive or Living Will, if you have one
Physician orders
HMO authorization
Whether for an emergency or a scheduled procedure, inpatients or outpatients -- all patient registration is done in the Admitting Office, located in the Emergency Room Lobby. Admitting staff are available twenty-four hours a day, seven days a week.
Test Scheduling. Please call 744-6000 to schedule physician-ordered, pre-admission screenings, tests and procedures. Scheduling is available Monday through Friday, 8:30 a.m.-5 pm.
Adult and pediatric patients with acute medical needs are cared for on our Adult and Children’s Medicine unit, where there are 36 beds available. Rooms are semiprivate with cable TV/VCR. Nursing staff will orient you to the features in your room, such as the medical staff call system and electronic bed.
There are no set visiting hours; the hospital requests that all visitors be considerate of patients’ needs for rest and quiet.
Parents of pediatric patients are welcome to spend the night with a child. The hospital will provide a comfortable lounge chair and bedding.
Cardiac
- Electrocardiograms (EKGs)
- 24/48-Hour Holter Monitors
- Event Monitors
- 2D Echocardiograms
- Trans-esophageal Echocardiograms
- Stress Echocardiograms
- Nuclear Medicine Stress Electrocardiograms
- Implanting Pacemakers
Neurology
- Electroencephalogram (EEG)
- Ambulatory EEG
- EEGs show brain waves. This allows for diagnosis of conditions affecting brain function.
Ambulatory Blood Pressure Monitoring
This test allows for monitoring of blood pressure during normal activities of daily living. It provides the ability to see what happens to blood pressure at all times, not just during the doctor's appointment.
Electrocardiograms, Holter monitors and event monitors measure the electrical activity in the heart (the body's way of making the heart muscle pump blood). Echocardiograms show video recordings of the heart muscle, valves and vessels as the heart beats. Heart muscle contraction, blood flow and valve function are observed and assessed. Nuclear Medicine Stress EKGs display electrical rhythms of the heart and blood flow through the coronary vessels.
McKenzie-Willamette has a team of professionals who provide services for the psychosocial needs of hospitalized patients and their families: counseling to patients/families/staff in such areas as crisis intervention, long-term care and support, and death and dying issues.
These staff can help determine the patient’s and family's ability to understand the diagnosis and treatment. They also serve as the discharge planners for the hospital, assisting with all referrals for treatment and helping finalize arrangements for all patient needs at the time of discharge (equipment, home health, medication assistance, etc.).
Although McKenzie-Willamette has no psychiatrists on the hospital’s staff, through our Care Management Department, an on-call panel of psychologists (Crisis Panel) is available for physician/family consultation regarding inpatients.
Integrated Care and Addiction
Certified Hand Therapy Center
1460 G Street, Springfield, Oregon, 541-726-4457
Hours: Mon., Tues, Thurs., Fri., 8 a.m. - 5:30 p.m.
Wed., 8 a.m. - 12 p.m.
McKenzie-Willamette's Certified Hand Therapy Center now provides services by two Certified Hand Therapists with advanced training in maximizing hand and arm function. Hand therapists Carrie Meadowcroft, OTR/L, CHT, Jude Emmanere, OTR/L, CHT, and a Certified Therapy Assistant staff the center. All three are certified in Graston Technique.
A certified hand therapist is an occupational therapist or physical therapist who has a minimum of five years of clinical experience, including 2,000 hours or more in direct practice in hand therapy. In addition, the certified hand therapist has successfully passed a comprehensive test of advanced clinical skills and theory in upper extremity rehabilitation. More about McKenzie-Willamette's Hand Therapy. More about CHTs www.htcc.org.
Common diagnoses managed by CHTs:
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Fractures
Tendon Injuries
Tendinitis
Amputations
Nerve Injuries |
Nerve Compressions
Tumors or Cysts
Arthritis
Burns
Sprains or Strains |
The chaplain is available to provide non-denominational emotional/spiritual support services for patients and staff within the hospital, and for hospice patients and families in their homes.
At McKenzie-Willamette Medical Center our goal is to provide better, faster, more comfortable, and more comprehensive medical diagnoses. Each year, the Diagnostic Imaging staff performs thousands of imaging procedures. These highly trained medical professionals administer cutting-edge technology in both diagnostic and therapeutic imaging services.
McKenzie-Willamette Diagnostic Imaging services is staffed seven days per week, 24 hours per day. The Diagnostic Imaging Department serves patients in the hospital (inpatients) and those who come into the Diagnostic Imaging Department for physician-ordered tests (outpatients) of all ages. Non-emergency studies are scheduled between the hours of 8 a.m. to 5 p.m., Monday through Friday, with in-house staffing 24/7 for emergency studies.
Scheduling a Procedure at McKenzie-Willamette’s Diagnostic Imaging Center
To schedule a procedure, call our dedicated Diagnostic Imaging scheduling line:
747-HELP (4357).
Cardiac Imaging/Cath Lab (Angiography)
Computer Tomography (CT)
Computerized Radiology (CR)
Magnetic Resonance Imaging (MRI)
Nuclear Medicine (NM)
Ultrasound (US)
Picture Archival Communication System (PACS)
Radiology Associates, PC
Request CD of your Diagnostic Imaging Study
Cardiac Imaging/Cath Lab (Angiography)
Cath Lab services include taking angiograms, or pictures, of the heart and blood vessels to determine the proper course of treatment. Treatments, such as angioplasty and stenting are available at the Cath Lab.
The Lab is equipped with a GE Innova 3100 flat panel detector, which provides high-quality digital images. A computer located just outside the Lab allows physicians to call up patient information and access everything the hospital is doing in respect to cardiovascular disease. Technical Details.
Computer Tomography (CT)
Computer Tomography (CT), or CAT scan, uses a highly sophisticated, 64 slice Toshiba Aquilion X-ray unit to obtain image information from different angles around the body. The computer processes the information in just seconds to show a cross-section of body tissues and organs.
CT imaging is useful because it can image various types of tissue -- lung, bone, soft tissue and blood vessels -- with immense precision. Using specialized equipment and expertise to create and evaluate CT scans of the body, radiologists can fluently diagnose abnormalities such as cancers, cardiovascular disease, infectious disease, trauma and musculoskeletal disorders.
Because it makes available detailed, cross-sectional examination of all types of tissue, CT is one of the finest tools for investigating the chest and abdomen. It is one of the favored methods for detecting various cancers, including lung, liver and pancreatic cancer, because the image permits a doctor to verify the presence of a tumor and measure its size, precise location, and the extent of the tumor's involvement with other nearby tissue. CT examinations are often used to guide biopsies and other minimally invasive procedures, and to plan surgeries.
CT can reveal even extremely diminutive bones, as well as immediate tissues such as muscle and blood vessels, making it invaluable in diagnosing and treating spinal problems and injuries to affected skeletal structures. In cases of extreme trauma, CT can quickly identify injuries to internal organs. CT can also play a significant role in the detection, diagnosis, and treatment of vascular diseases that can lead to stroke, kidney failure, or death.
Computerized Radiology (CR)
In May of 2006, McKenzie-Willamette Medical Center implemented the Konica Minolta, Regius Xpress Computerized Radiology readers, the latest in computerized radiology technology. Radiologists can view these X-ray images, which offer important information about your well-being and take part in an important function in assisting your physician, to make a precise diagnosis. In some cases, X-rays are used to assist with the placement of tubes or other devices in the body, or with other therapeutic procedures.
The decision to have an X-ray exam is a medical one, based on the likelihood of benefit from the exam, versus the potential risk from radiation. Any X-ray exam must be ordered by your physician. For low dose examinations, usually those that only involve X-rays taken by a technologist, this is generally an easy decision.
For those procedures involving the use of contrast materials (dyes) such as barium or iodine, the radiologist may want to consider both your clinical history and frequency of exposure to X-rays. If you have had frequent X-ray exams and change healthcare providers, it is a good idea to keep a record of your X-ray history for yourself. This can help your doctor make an informed decision. It is also very important to tell your doctor if you are pregnant before having an exam that involves the abdomen or pelvic region. Did You Know?
Magnetic Resonance Imaging (MRI)
Hours of operation are 7 a.m. to 5 p.m., Monday-Friday, with expanded on-call weekend coverage. A physician referral is necessary to schedule an MRI.
McKenzie-Willamette's $2.6 million Siemens Magnetom Avanto Magnetic Resonance Imaging (MRI) scanner allows direct, cross-sectional imaging in three planes of any area of the body, with combinations of up to 76 different images taken at the same time. This results in fewer patient re-positionings and a much faster procedure time. The wider, shorter Siemens imaging bore (hollow cylinder that the patient is moved into for scanning) greatly reduces any sensations of claustrophobia.
The Siemens MRI scanner is a very complicated technology that provides an unparalleled view inside the human body. The level of detail is extraordinary compared with any other imaging modality. MRI is the method of choice for the diagnosis of many types of injuries and conditions because of the incredible ability to tailor the exam to the particular medical question being asked. More About MRI Technology.
Nuclear Medicine
A subspecialty within the field of radiology, Nuclear Medicine diagnostic examinations result in images of body anatomy and function. The images are developed based on the detection of energy emitted from a radioactive substance given to the patient, either intravenously or by mouth. Nuclear medicine images assist the physician in diagnosing diseases. Tumors, infection, and other disorders can be detected by evaluating organ function.
Specifically, Nuclear Medicine can be used to:
Analyze kidney function
Image blood flow and function of the heart
Scan lungs for respiratory and blood-flow problems
Identify blockage of the gallbladder
Evaluate bones for fracture, infection, arthritis or tumor
Determine the presence or spread of cancer
Identify bleeding into the bowel
Locate the presence of infection
Measure thyroid function to detect an overactive or underactive thyroid
Ultrasound
Also known as ultrasound scanning or sonography, Ultrasound Imaging is a method of obtaining images from inside the human body through the use of high-frequency sound waves. The technique is similar to the echolocation used by bats, whales and dolphins, as well as SONAR used by submarines. The sound-wave echoes are recorded and displayed as a real-time, visual image. No ionizing radiation is involved in ultrasound imaging.
There are many situations in which ultrasound is performed. Perhaps you are pregnant, and your obstetrician wants you to have an ultrasound to check on the developing baby or determine the due date. Maybe you are having problems with blood circulation in a limb or your doctor has requested a Doppler ultrasound to look at the blood flow. Ultrasound has been a popular medical imaging technique
for many years.
McKenzie Willamette Medical Center’s ultrasound department is staffed with a highly, qualified, technologists certified with the American Registry of Diagnostic Medical Sonogrophers (ARDMS).
Pulling It All Together: Picture Archival Communication System (PACS)
In May 2006, McKenzie Willamette launched the Picture Archival Communication System (PACS). This is a system that manages digital images and eliminates the use of film-based imaging. It enables the hospital to electronically acquire, distribute, and archive diagnostic images and reports throughout the medical community.
Such immediate -- anytime, anywhere -- access to patient images and reports enables faster diagnosis, facilitates consultation with specialists, and leads to better patient care. Other PACS benefits include improved service to surgeons and referring physicians who have remote access to images and reports, as well as more clinical information delivered to radiologists for more precise, accurate diagnoses. PACS speeds turnaround time and increases efficiency.
Patient Benefits Are Many. For example, in the middle of the night a patient undergoes an emergency MRI. Using PACS, physicians can view the images and consult -- from their office, home, or another hospital, optimizing the potential for quicker diagnosis and treatment than would be the case if doctors had to arrive on site.
Take-Home CD
If you wish to have a CD of your diagnostic imaging study, please make your request by calling the Diagnostic Imaging department Monday through Friday between the hours of 7:00 a.m. to 6:00 p.m. at 541-726-4462.
McKenzie-Willamette Medical Center works closely with local emergency response agencies. In the case of a disaster or emergency event, McKenzie-Willamette will post updates on this website — if power is available.
If power is lost, McKenzie-Willamette will coordinate with local emergency response agencies and news media to provide updates. Both have systems for continuing to communicate even during events resulting in a loss of power locally.
As privacy laws allow (and providing power is available), information about disaster victims who are hospital patients would be posted here as well.
If a critical event or disaster is in progress, please click here for the latest information.
McKenzie-Willamette Medical Center's Emergency Department is staffed 24/7 by physicians and registered nurses specially trained and certified in emergency medicine. Annually, the department cares for more than 36,000 patients — approximately 40 percent of Lane County's emergency visits.
The Emergency Department (ED) houses a wide range of equipment and offers patients ready access to advanced technology, such as MRI, CT scan and other Diagnostic Imaging, along with the one-stop Heart Center. This past summer, acute myocardial infarction (heart attack) treatment was added to the list of heart procedures offered. For patients entering through the ED, our door-to-completion-of-treatment time averages 54 minutes (the American College of Cardiology standard is 90 minutes).
As patients arrive in the ED, they are triaged for treatment. Triage is the process by which individuals are seen based on their need for immediate medical treatment. The ED has implemented innovative strategies to provide high-quality, compassionate patient care, while minimizing wait times.
In June 2005, the hospital completed a major remodel of the ED's patient waiting and intake area to support high-quality patient care and staff/ physician efficiencies. Cascade Medical Association physicians staff McKenzie-Willamette’s ED 24/7. Their compassion, attention to detail and dedication to patients make this a special place to receive treatment. Whether you have a broken toe or a heart attack, you will be cared for in extraordinary ways.
In the past 30 years, patient numbers have grown exponentially. As our community population continues to rise, it becomes increasingly important to maintain two full-service emergency departments in the Eugene-Springfield area. This provides choice for our community and the opportunity for emergency care providers to work collaboratively in the event of a disaster.
What to Expect
When you arrive at the Emergency Department, your condition is evaluated by a nurse. The Emergency Department physician may order tests necessary to diagnose your condition (laboratory, X-rays or other), and if you need specialty treatment, one of our consulting specialists will be called.
Please be prepared to provide pertinent information about your medical history, including medicines you are taking, any allergies and a summary of your past illnesses, injuries and surgeries. This information allows our medical team to give you appropriate treatment.
Visiting Guidelines
Family members are allowed to visit patients whenever possible. Due to special situations in an Emergency Department setting, such as severe cases, high volume of patients and special procedures that are performed, family members may be asked to remain in the waiting area, or the number of visitors may be limited. Visitors in the patient care area are asked to always remain at the patient’s bedside. With your consent, our staff will make every effort to keep family members and friends informed of your condition and treatment.
The dietitian provides the following services: screening, assessing and reassessing nutritional needs; developing plans for nutrition therapy; and monitoring patient response to nutrition care.
The Food & Nutrition Services Department provides service twenty-four hours a day, seven days a week. The café is open to employees and the public from 6:30 a.m. to 8 p.m. The night kitchen is open from 9 p.m. to 5 p.m. Patient food requests are honored twenty-four hours a day within the limitations of diet orders and availability of foods requested.
A registered dietitian is available to provide nutrition care Monday-Friday from 9 a.m. to 5:30 p.m. On Saturday, Sunday and holidays, a dietitian is on-call at 726-4424.
Heart Center
Heart Center Staff Spotlights Cardiovascular Health Information
McKenzie-Willamette Heart Center is a state-of-the-art, one-stop care facility for open heart surgery and comprehensive cardiac care.
Some seven million Americans suffer from coronary heart disease, the number one killer of both men and women in the United States. “By opening this Heart Center,” says Dr. Phoebe Ashley, “McKenzie-Willamette is providing our community with an additional option for complete cardiac care.”
The Heart Center features a 600-square-foot cardiovascular operating room (CVOR) with the latest technology and equipment. The CVOR supplements the hospital’s six existing operating rooms. Patients will recover in the new cardiovascular intensive care unit directly adjacent to the CVOR. Whether here for surgery or other cardiac treatments, patients of the Heart Center will be able to stay in one room from admission through discharge.
“Staff comes to the patient, rather than moving the patient around floor-to-floor to various units,” says CVOR/CVU manager Becky Bellingham. “You have more consistent communication among medical staff, less stress for the patient, and enhanced, ongoing interaction between staff, patient and family.”
McKenzie-Willamette Heart Center is one of a growing number of programs across the nation offering the One-Stop Care approach for cardiac treatments and surgeries, which greatly enhances the continuity of comprehensive patient care.
| Local cardiologists, cardiac surgeons, anesthesiologists, and intensivists (physicians who specialize in critical care) will provide both scheduled and emergency care 24/7 in the new Heart Center, located inside the hospital’s current facility at 1460 G Street. |
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New Heart Center provides a wide range of cardiac treatments, including:
• stent placement (placement of a small, self-expanding, stainless steel mesh tube within an artery to keep the vessel open)
• heart attack treatment
• pacemaker implants
• implantable cardiac defibrillators (ICDs)
• diagnostic angiograms (heart imaging)
• angioplasty (A medical procedure in which a balloon is used to open narrowed or blocked blood vessels of the heart. It is not considered a type of surgery.)
McKenzie-Willamette offers open heart surgeries*, including:
• coronary artery (blood vessels to the heart) bypass
• heart valve replacements and repair
• thoracic-aortic (chest/heart) surgery
• aneurism repair (An aneurism is a dilation or swelling of a blood vessel, where part of the vein or artery inflates like a balloon. The wall of the aneurism stretches and is thinner and weaker than the rest of the artery wall. Because of its likelihood to burst, it poses a serious health risk.)
*Open-heart surgery is any surgical procedure that requires an incision into the heart, exposing one or more of the cardiac chambers. The most common open-heart operations are for repair of valvular disease and for correction of congenital heart defects, chiefly septal and valve defects. Open-heart surgery has also been used in the treatment of severe coronary-artery disease.
A full range of noninvasive procedures and tests, such as EKGs and stress tests will continue to be offered at McKenzie-Willamette.
One-Stop Environment
Background
McKenzie-Willamette launched new cardiac services when it opened a diagnostic cardiac catheterization (cath) lab in December 2004. Within weeks, the hospital was providing much-needed diagnostic services to cardiac patients throughout central Lane County.
In 2006 the hospital took cardiac services to the next level with the introduction of open-heart surgery and cardiac interventions, such as balloon angioplasty and stents. Area cardiologists and other physicians have long encouraged McKenzie-Willamette to expand cardiac services in order to provide more comprehensive care for patients.
In December 2006 the hospital opened a dedicated cardiovascular operating room and a post-op care unit. McKenzie-Willamette combined the operating room and post-operative care unit in one area of the hospital's first floor -- not far from the cardiac catheterization lab.
According to Becky Bellingham, nurse manager and project coordinator, this co-location will be an improvement for patient care: "We will be providing focused cardiovascular care, including open heart surgery by specially trained cardiovascular staff in a one-stop model where patients are admitted, treated, recovered and discharged from the same unit." This reflects best practice for providing continuity of care and results in improved efficiency and improved patient, family and staff satisfaction.
Hospitalist Program
What is a hospitalist? During your hospital stay, a physician called a hospitalist may be part of your health care team. A hospitalist is a specialist in the field of internal medicine who cares only for hospitalized patients. Many family physicians and general practitioners refer their patients to a hospitalist when patients require hospitalization.
At McKenzie-Willamette Medical Center, hospitalist services are provided by Apogee Medical Group and Oregon Medical Group.
Why isn’t my doctor seeing me in the hospital? The increasing complexities of modern medicine do not allow any single physician to have expert knowledge in all areas, and as such, your doctor has probably referred you to a specialist at one time or another. Since no physician can be in more than one place at one time, your doctor has chosen to refer you to a hospitalist.
What are the benefits to me as a patient of being cared for by a hospitalist? If you are hospitalized, your illness is very serious. Hospitalist physicians are skilled in the latest diagnostics and treatments for hospital medicine. They will talk with families following a procedure, taking the time to explain results and providing information in a caring way. They can also visit with hospital patients before and after surgeries, or during longer-term stays to ensure the patient's greatest comfort. They interact with other physician specialists and hospital technicians, acting as the liaison for the family and patients when necessary.
How will my doctor know what happened in the hospital? When you are well enough to leave the hospital, a complete summary of your hospitalization will be transmitted directly to your doctor’s office. Hospitalists are available to you and your doctor to answer any questions regarding your care in the hospital.
More about Apogee Medical Group Hospitalists
The hospital is preparing to spend just under $6 million for construction of a dedicated open-heart operating room, perfusion room, procedure room, and renovation of existing facilities and equipment to accommodate post-op and cardiac-care units. Please revisit our website often for updates on our progress. Expanded cardiac services will be available by July 2006.
Outpatient/Short Stay Surgery
Thanks to technological advances, many surgeries and medical treatments that previously required overnight hospitalizations can now be performed on an outpatient basis. McKenzie-Willamette Medical Center’s Short Stay Unit provide patients and their loved ones with the same extraordinary care that they would receive in overnight units, with the added convenience of same-day services, and in some cases substantial cost savings.
Our outpatient services include, but are not limited to:
- arthroscopic knee repair
- bladder and prostate tumor removal (cystoscopy) breast biopsy including stereotactic biopsy
- carpel tunnel repair (endoscopic)
- cataract removal
- prostate surgery using da Vinci robotics
- deviated septum correction
- eardrum repair (tympanoplasty)
- gallbladder removal (laparoscopic cholecystectomy)
- hernia repair
- hysteroscopy
- kidney stone removal (ureteroscopy)
- orthopedic surgery including knee and shoulder arthroscopy
- sinus surgery (endoscopic)
- tonsillectomy
- vein ligation and stripping
Inpatient Surgery
We also offer a comprehensive range of inpatient surgical services, including:
- abdominal exploration
- appendectomy
- colon/bowel resection
- fractured bone repair
- hand repair (for fingers, joints)
- hysterectomy and general gynecological surgery
- total joint replacement
- vascular surgery including repair of abdominal aortic aneurysms
If you are facing surgery, ask your surgeon about hospitalization at McKenzie-Willamette Medical Center.
Unstable, critically ill and/or injured patients are cared for in the Intensive Care Unit (ICU) of the hospital. Our ICU medical staff and physicians have extensive, specialized training and clinical experience. Although at times blinking lights and bleeping monitors can be bewildering to visitors and patients, the medical technology on ICU is designed to provide the highest quality of healing and care. Medical staff welcomes questions and the opportunity to explain to patients and visitors about our equipment and patient safeguards.
While there are no set visiting hours, to better accommodate a healing environment, staff may at times ask family/friends to limit the length of visits.
McKenzie-Willamette Medical Center’s Laboratory is a full service, 24/7 laboratory, licensed and certified by CLIA,* CAP** and the Oregon State Health Department in hematology, chemistry, toxicology, microbiology, parasitology, hematology, urinalysis, immunohematology, and surgical pathology.
*The Clinical Laboratory Improvement Amendments of 1988, or CLIA, resulted from a Congressional examination of lab practices. CLIA sets standards designed to improve quality in all laboratory testing and includes specifications for quality control, quality assurance, patient test management, personnel and proficiency testing.
**The College of American Pathologists (CAP) Laboratory Accreditation Program is granted deemed authority for all laboratory specialties and subspecialties defined by CLIA and awarded by the Center for Medicare and Medicaid Services. CAP is also recognized by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) as an equivalent program in JCAHO-accredited institutions, such as McKenzie-Willamette Medical Center.
Foreign language interpretation services and communication support are available 24/7 for non-English speaking patients and others with special communication needs.
The hospital has a Medicaid Eligibility staff member on-site to refer individuals who may qualify for state assistance programs. The Social Security Administration determines Medicaid eligibility for people who receive Supplemental Security Income (SS1), while the Department of Human Services (DHS) determines eligibility for everyone else. The Medicaid Eligibility staff member together with McKenzie-Willamette's Care Management can provide assistance for patient applicants in the completion of all necessary financial applications to help the individual qualify for the state assistance.
Medicaid interviews are scheduled and are conducted on-site at the DHS offices of the county in which the party resides. DHS makes the final determination as to the individual being approved for Medicaid coverage.
For more information, call 744-8460.
Medical Records Services maintains patient-specific data and information to assist in the patient care process, to facilitate continuity of care, and to serve as the financial and legal record of treatment. You can view a copy of McKenzie-Willamette’s patient information privacy practices by clicking here.
1621 Centennial Boulevard, Springfield, 726-4441
All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital’s billing procedures and charges.
If there is a question about your insurance coverage, a member of the Patient Accounting Department will contact you or a member of your family while you are here. Information is needed in order to process your claims.
For questions, call Patient Financial Services, 726-4411, or stop by their offices at 1621 Centennial Boulevard, Springfield.
If You Have Health Insurance
We will need a copy of your identification card. We also may need the insurance forms, which are supplied by your employer or the insurance company. You will be asked to assign benefits from the insurance company directly to the hospital.
If You Are a Member of an HMO or PPO
Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan’s requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your healthcare plan and their services may not be covered.
If You Are Covered by Medicare
We will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments also are the responsibility of the patient.
If You Are Covered by Medicaid
We will need a copy of your Medicaid card. Medicaid also has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary. (See more at Medicaid Eligibility Program, above).
If You Have No Insurance
A representative from the Accounting Department will discuss financial arrangements with you. A hospital representative from Care Management/Discharge Planning Services is also available to assist you in applying for Medicaid or other government assistance programs.
Your Hospital Bill
The hospital will submit bills to your insurance company and will do everything possible to expedite your claim. But you should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill.
Your bill reflects hospital services you receive during your stay. If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive from them.
Insurance Information
McKenzie-Willamette has direct contracts with the following insurance providers, but other insurers may offer coverage for our hospital services as well. Call your insurer, or our patient billing office, 726-4411, to find out if your plan covers services at McKenzie-Willamette Medical Center.
- America's Health Plan (AHP)
- BlueCross BlueShield (PAR, PPP)
- Confederated Tribes
- Employers Health Alliance
- First Health Network
- Galaxy Health Network
- Great-West Healthcare of Oregon (PO, POS)
- Healthcare Direct (LLC)
- HealthNet of Oregon
- Health Payor (HPO)
- Lifewise/PremeraFirst
- Managed HealthCare
- Multiplan
- National Provider Network
- Nor
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